Refund and Returns Policy

We value your satisfaction and are committed to providing high-quality industrial products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand the process and eligibility criteria.

1. Return Eligibility

You may return products for a refund or exchange under the following conditions:

• Timeframe: Returns must be made within 30 days from the date of purchase or delivery.
• Condition of Items: The item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or used will not be eligible for return.
• Exclusions: Certain items are non-returnable or non-refundable, including:
  • Custom or personalized products
  • Clearance, sale, or final sale items
  • Opened or used power tools, saws, or batteries (for safety reasons)
  • Products that are missing original tags, labels, or packaging

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at contact@toolstorehub.com or call us at +1 (209) 788-9441. Please provide the following details:

   • Order number
   • Name and contact information
   • A description of the item you wish to return
   • Reason for the return

2. Return Authorization: Upon review, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Returns without an RMA number will not be accepted.

3. Ship the Item Back: Once you receive the RMA, package the item securely in its original packaging, including all accessories, manuals, and documentation. You are responsible for the return shipping costs, unless the item is defective or we made an error with your order.

4. Return Address: Send the return to the address provided in the RMA instructions. Please ensure that the RMA number is clearly visible on the package.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund, which will be issued using the original method of payment. Please note:

• Refund Timing: Refunds are typically processed within 7-10 business days after we receive the returned item. Your bank or payment provider may take additional time to reflect the refund in your account.
• Restocking Fees: A restocking fee of up to 15% of the purchase price may apply to returned items that are not defective or damaged.
• Shipping Costs: Original shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer, unless the return is due to a defective product or a shipping error on our part.

4. Exchanges

If you wish to exchange a product for a different item, please initiate a return as outlined above and place a new order for the replacement item. The return and refund process will be handled separately from the new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of delivery. We will assist you in processing a return or exchange for the item, and you will not be responsible for return shipping costs.

To facilitate this process, please provide the following information:

• A detailed description of the issue or defect
• Photos of the damaged or defective item and packaging
• Your order number

In the case of defective or damaged items, we will offer you a full refund, replacement, or repair, depending on your preference and product availability.

6. Non-Returnable Items

Certain items are ineligible for return, including:

• Items marked as “Final Sale” or “Clearance”
• Opened power tools, saws, or batteries, unless defective
• Personalized or custom-made items
• Items purchased more than 30 days ago

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Orders are processed promptly, and we may not be able to cancel an order once it has been shipped. If your order has already been dispatched, you will need to follow the return process outlined above.

8. Lost or Stolen Items

We are not responsible for lost or stolen packages once they are marked as “delivered” by the carrier. Please ensure that the shipping address provided is secure and accurate. If your package is lost in transit, please contact the carrier directly for further assistance.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

• Email: contact@toolstorehub.com
• Phone: +1 (209) 788-9441

This policy is designed to ensure a smooth and fair return experience for all customers. We reserve the right to amend or modify this Refund and Return Policy at any time, and any updates will be posted on this page. We recommend reviewing this policy periodically for any changes.